COVID-19 Business Disruption
Firstly, we would like to thank you for choosing to shop with Sweet Sweat Europe. Here are the main points that you should be aware of in light of the current situation:
· Current delivery time frames are up to 5 – 10 UK & 10 – 20 Europe working days (for orders placed after April 20th). We are unfortunately unable to specify exact delivery dates for each order.
· As soon as your order is collected by the courier, you will receive tracking details. In the meantime, please email email@example.com with queries.
Full Customer Notice
Following the nationwide temporary closure of gyms in light of the COVID-19 outbreak, customers are, understandably, putting measures in place to enable them to continue their training from the comfort of their own home. As such, we have seen a level of demand that dwarfs even our peak trading times of Christmas and January.
The sheer volume of orders received has driven all areas of our business to maximum capacity, as our Customer Service, Sales and Warehousing teams work tirelessly to get orders out with as little disruption and delay as possible. However, in this instance delays are unfortunately unavoidable.
We have had to extend our standard delivery time frame to up to 10 working days (for orders placed after April 20th) as we pick, pack and ship a record number of products. All express delivery options are temporarily suspended.
If you are struggling to get through to speak to a member of our team, whether that’s via email or social media, please be assured that your enquiry is not being ignored. Our staff are working above and beyond to reply to you as soon as possible. With this in mind, please kindly allow extra time for our team to look into your order and advise further. Please email firstname.lastname@example.org with queries.
Lastly, we would like to thank you for your patience and understanding and wish you the very best during this unprecedented time.
Sweet Sweat Europe